Lista form dostaw

ORDER PACKING
1. COURIER DELIVERIES
2. STORE DELIVERY - WITH OUR FREEZER TRUCK
POLAND
1. UPS STANDARD
  1. DELIVERY TIME
  2. PRICE LIST
  3. GENERAL TERMS
2. CAR DELIVERY
GERMANY
1. UPS STANDARD
  1. DELIVERY TIME
  2. PRICE LIST
  3. GENERAL TERMS
2. CAR DELIVERY
CZECH REPUBLIC
1. CAR DELIVERY

I. ORDER PACKING

1. COURIER DELIVERIES

Orders delivered via courier services are packed in thermal insulation packaging and filled with dry ice. Dry ice sublimates during transport, changing from solid to gas. This significantly lowers the temperature during transport, ensuring the order arrives frozen.

Usually, when unpacking the package, there is no dry ice left, but this does not mean it was not there. It was there and perfectly performed its task if your order arrived frozen.

The aforementioned issues affect the cost of our shipments - which are higher than for "ordinary" products.

2. STORE DELIVERY - WITH OUR FREEZER TRUCK

Orders delivered using our freezer truck transport are delivered without thermal insulation packaging and without dry ice. Products are packed in cardboard boxes.
Transport occurs at a controlled temperature of -18C.

II. POLAND

1. UPS STANDARD

1.1 DELIVERY TIME: 1 DAY (next working day)
Price includes: UPS STANDARD courier service + THERMAL INSULATION PACKAGING + 1 to 1.5kg of dry ice.

1.2 PRICE LIST:

up to 9kg - 29,99zł
up to 22.5kg - 39,99zł PLN
up to 45kg - 73.98 PLN
up to 68kg - 110.97 PLN
up to 90kg - 147.96 PLN
up to 113kg - 184.85 PLN

1.3 GENERAL TERMS:

1. 1. We ship orders on Monday, Tuesday, and Wednesday - provided that each of these days is followed by two working days.
  2. The courier delivers packages in 99.9% of cases the next day after dispatch. It may happen that the order will be delivered after two days - hence it is important that after the shipping day there are two working days. Otherwise, the package will end up at the sorting center for a few days and will not be usable.
    
    Please pay attention to the days when holidays and non-working days occur when placing orders.
    
    Example: Monday 7.11 - we ship, because 8.11 (Tuesday) is a working day and 9.11 (Wednesday) is also a working day.
    
    9.11 (Wednesday) - we do not ship, because: 10.11 (Thursday) is a working day, but 11.11 (Friday) is a day off! - if the courier does not deliver the package the next day from dispatch - that is, on Thursday 10.11, the order will lie at the sorting center for the next few days and it will definitely not be usable anymore.
  3. We assure that 99.9% of orders are delivered the next day after dispatch, often it is less than 24h. However, to avoid situations where a package with frozen products lies at the sorting center for several days because it was not delivered the next day from dispatch for some reason, we apply the "two working days after dispatch" rule.
  4. Orders placed on Wednesday after 9:00 AM, Thursday, Friday, Saturday, and Sunday - are usually shipped on Monday and Tuesday.
    
    Orders placed on Monday after 9:00 AM, Tuesday, and Wednesday until 9:00 AM - are shipped on Wednesday.
  5. The UPS courier is not obliged to call the recipient.
  6. In the order details, you will find the tracking number with which you can track the package. The estimated delivery time of the package will also be visible.
  7. It is also not possible to order delivery by courier at a specific time. Unfortunately, we are unable to consider entries in the notes such as: please deliver after 3 PM.
  8. If the courier does not find anyone at the specified address - he will attempt to deliver the next day or leave it at a UPS pickup point - by accepting the SHIPPING RULES of raw-petfood.pl you will be obliged to pick up the order in such a case.
  9. The best option in case of absence is to order to a UPS ACCESS POINT - i.e., a UPS package pickup point. Practically every address in PL has such a point nearby, which is open from morning to evening. You can find the list of available points here: https://www.ups.com/dropoff/
    
    Just enter the UPS ACCESS POINT address + your name and surname in the delivery address in our store.
    
    If you intend to pick up the package after 48h from the Access Point - we encourage you to buy additional dry ice (here you can link to dry ice in our store)

2. CAR DELIVERY

There is a possibility to deliver large orders with our transport at a controlled temperature of -18C. Pricing and timing are determined individually after prior contact.

II. GERMANY

UPS STANDARD
1. We ONLY ship orders on Mondays and Tuesdays, provided that in Germany and Poland there are three working days after dispatch.
  
  This is very important to ensure that sorting centers operate correctly and there are no delays in the delivery of frozen pet food. When placing an order, please consider holidays and non-working days.
2. The courier delivers the package two days after shipping in 99.9% of cases, usually on Wednesdays.
3. We guarantee that 99.9% of orders will be delivered two days after shipping.
4. We only ship orders that have been paid for or for which we have received a bank confirmation.
5. The UPS courier company is not obliged to call the recipient.
6. In the order details, you will find a tracking number, with which you can track the shipment. The estimated time of delivery is also displayed.
7. There is also no option to order delivery at a specific time. Requests such as: Please deliver after 3:00 PM will not be considered.
8. If the courier does not find anyone at the specified address, he will attempt to deliver the next day or leave the package at a UPS pickup point. According to the SHIPPING POLICY of raw-petfood.pl, you are obliged to pick up the order in such a case.